Thank you for shopping at Silo Marketplace. We want you to have a positive shopping experience with us, and we understand that sometimes returns and replacements are necessary. This Return and Replace Policy outlines the guidelines and procedures for returning or replacing items purchased through our ecommerce platform. Please read the following information carefully.

Eligibility for Return and Replacement:

1. Items must be purchased directly from Silo Marketplace. We are unable to process returns or replacements for items purchased from third-party sellers.
2. Returns and replacements are accepted within 07 days from the date of delivery.
3. The item must be in its original condition, unused, and in the original packaging, with all tags and labels intact.

Return Process:

1. To initiate a return, please contact our customer support team within 07 days of receiving your order. You can reach out to us through our website or via email, providing your order details and reason for the return.
2. Our customer support team will provide you further instructions on how to proceed with the return.
3. Please ensure that the item is securely packaged to prevent any damage during transit. We recommend using the original packaging if available.
4. You are responsible for the return shipping costs, unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).

Replacement Process:

1. If you received a defective, damaged, or incorrect item, please contact our customer support team within 7 days of receiving the order.
2. Provide your order details, a description of the issue, and any supporting evidence (e.g., photos or videos).
3. Our customer support team will assist you in resolving the issue, which may include issuing a replacement for the item.
4. In some cases, we may require the defective or damaged item to be returned to us. We will cover the return shipping costs in such situations.

Refunds:

1. Once the returned item is received and inspected, we will notify you of the status of your refund.
2. If the return is approved, a refund will be issued to your original payment method within a reasonable timeframe.
3. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.

Non-Returnable Items:

The following items are generally non-returnable unless they arrive in a damaged or defective condition:

• Perishable goods, such as food or flowers.
• Personalized or customized items.
• Gift cards or downloadable software products.

Exchanges:

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item separately.

Cancellations:

If you need to cancel your order, please submit request our portal as soon as possible. Cancellation requests can only be accommodated if the order has not been shipped.

Contact Information:

If you have any questions or need further assistance regarding our Return and Replace Policy, please contact our customer support team through our website or via email.

Please note that this Return and Replace Policy is subject to change without prior notice. We recommend reviewing this policy each time you make a purchase from Silo Marketplace.

Effective Date : 01 Jul 2023

Thank you for shopping with us!